Frequently Asked Questions
What are your bags made of?
Can I wash my bag?
It is waterproof?
Can you add my initials/special features to my bag?
Shipping & Handling Information
This site is for customers in the USA
We may add international shipping later
Payment: We accept all major credit cards, Paypal. If you would like to use a different payment method, please contact us.
Shipping Charges: This will based on the volume and weight of your order
USA Shipping Rates:
We use USPS to ship our bags.
If you have special shipping requirements, let us know on your order form.Up to $50.00 $7.00
Over $100 FREE SHIPPING
Please Note: we take every step to carefully package your order and in the most economical way.
Delivery: Orders are filled each day and will be shipped out 3 days a week. We can generally get your order on it's way to you within 4-5 days after the date of purchase. you will be notified when it is shipped.
During sales, because of increased order volume, please allow us one week after purchase date. You will be notified when package is shipped.
RETURNS AND EXCHANGES:
Providing superior customer service is very important to us/ if you have a question or problem after receiving your order, we will happily work with you to resolve it.
The limited information we collect from your order on inquiry is used for our own marketing purposes only. We ill not share, sell or distribute your information to any third party. Our marketing is done by email only. If you choose to be removed from the mailing list, please contact us with your name and email address and we will promptly remove you from our database. Thank you.